Although we have a full service department to help you get your hot tub back into working order, there are a few things you should check to avoid an unnecessary service call.

Dirty Filters - Often we find that a heating problem is caused by dirty filters, which reduce the water flow through the heater and can trip a high limit or not provide enough flow to close a pressure switch. Most hot tubs will give you a "FL or Flo" error message if there is a flow problem. A quick way to check and see if this is the case is to turn the hot tub off and remove the filter. Turn the hot tub back on and wait a few hours to see if it is heating again. If it is you need to clean or replace the filter, if not you may need to schedule a service call.

Breaker/GFCI - If nothing is working, check to see if the breaker or GFCI is tripped. Sometimes breakers don't look like they are tripped when they really are, so to check them you should first turn them off then back on. A GFCI has a reset button you need to push to reset it if it has been tripped. If this fixes the problem you should be fine. If nothing happens or if it trips each time you try to reset you need to have a technician troubleshoot the problem for you.

System Reset - Sometimes for a variety of reasons a digital system will shutdown and if there are no other problems all you need to do is reset it. This is easily done by shutting off the power for a few minutes then turning it back on. If this doesn't solve the problem you will probably need to have your hot tub checked out.

Water Level - A low water level can cause a number of problems from not heating, to jets surging, to no jets and more. Make sure the water level is up to the proper level. You may have to turn the hot tub off and back on after you fill it back up to reset the sensors and turn your jets on to prime the pump again.

Error Codes - If you can not resolve the problem then you may need to have a technician troubleshoot the hot tub for you. If you call to schedule a technician please let us know if there are any error codes displayed on your topside control. These codes can be displayed in a variety of ways, a few letters; several dots or bars (flashing or not), or a heater light that is not on or flashing (short or long).